How does texting 2-1-1 work?

People can text their zip code to 898211 or Txt211. This will initiate the 2 way communication between the texter and the 2-1-1 staff member. Texting is available  Monday-Friday, 8:30am-3:30pm.  


What if it’s outside of texting hours?

The texter will receive an automated response letting them know that texting is only available during certain hours and encouraging them to call 2-1-1.


Who is texting for?

Just like 2-1-1, texting for 2-1-1 is for everyone!

Anytime you need help finding help, whether for yourself or a client, call or text 2-1-1. Please share with your friends, family and clients. 2-1-1 and texting for 2-1-1 is available in both WNY, the Finger Lakes Region, and NW Pennsylvania.



2-1-1WNY Now Offers Texting for 2-1-1 & Opioid Text Program

Opioid Text Program

2-1-1WNY is part of a pilot program that utilities the 2-1-1 texting platform to provide automated responses and referrals to help people find substance use services.


Text OPIOID to 898-211.

This automated text program utilizes the same text number 898211 and opt-in keyword OPIOID. The texter will be asked a series of questions to determine what kind of services the person is looking for and provide referrals from our database based on the responses.


If you are a service provider, ensure that your services are accurate and up to date in the 2-1-1 database by checking so that the right people are getting to you.  


This program is live and available 24/7. Share it with friends, family members, etc. within WNY.


Currently 2-1-1WNY is the only 2-1-1 participating in the Opioid Text Program in NYS. Other communities in the pilot include Central Florida, Kentucky, Washington state, Central Iowa, Greater Atlanta, New Jersey, parts of Ohio, Louisiana, Tennessee, Main & South Dakota.

A partnership with…

Visit Us

3671 Southwestern Blvd
Suite 209
Orchard Park, NY 14127

Contact Us

(716) 895-7207 Office
(716) 667-6808 Fax
(716) 895-6701 New Patients

Office Hours

Open Today 9:00am - 3:00pm
Calls Accepted 9:00am - 3:00pm