People can text their zip code to 898211 or Txt211. This will initiate the 2 way communication between the texter and the 2-1-1 staff member. Texting is available Monday-Friday, 8:30am-3:30pm.
What if it’s outside of texting hours?
The texter will receive an automated response letting them know that texting is only available during certain hours and encouraging them to call 2-1-1.
Who is texting for?
Just like 2-1-1, texting for 2-1-1 is for everyone!
Anytime you need help finding help, whether for yourself or a client, call or text 2-1-1. Please share with your friends, family and clients. 2-1-1 and texting for 2-1-1 is available in both WNY, the Finger Lakes Region, and NW Pennsylvania.